Shipping Delivery Services for Orders Worldwide

All delivery times below are in business days.

*If you require add-on shipping services such as a "Signature Required" please contact us before placing your order.

*These delivery times are based on average estimates provided by the courier and we cannot guarantee delivery time. If you are experiencing issues with your shipment, please send an email over to support@wishdoitwatches.com and we will be happy to assist you in any way we are able!

Customs Duties & Import Charges

For most countries, all applicable customs duties, import taxes, and VAT are covered by Wishdoit. All prices are tax-inclusive. You will not be required to pay additional import duties or taxes upon delivery.

Exceptions: Indonesia & Brazil

For orders shipped to Indonesia or Brazil, customers are responsible for any applicable customs duties, import taxes, VAT, and other charges imposed by local customs authorities.

Customs regulations and processing procedures vary by country. If you have any questions regarding charges imposed by your local customs authority, please contact your local customs office.

If you choose not to pay charges that are your responsibility and the shipment is returned to Wishdoit, or if the package is destroyed by local customs due to non-payment of duties, any return shipping or other reasonable costs incurred as a result may be deducted from your refund.

If any additional charges are levied by the carrier that are unrelated to customs duties or import taxes, please contact our customer support team at support@wishdoitwatches.com for assistance.

Incorrect Delivery Address & Rerouting

Please ensure that your shipping address is complete and accurate when placing your order. If you notice an error, please contact us at support@wishdoitwatches.com as soon as possible.

If your order has already been shipped, Wishdoit will assist with address correction, rerouting, or re-delivery and cover applicable additional shipping costs.

Once the package has arrived in the destination country and been handed over to the local carrier, you may need to contact the local carrier directly to request an address change, as Wishdoit may no longer be able to make changes directly. We will continue to assist and coordinate with the carrier where possible.

Shipping Insurance & Delivery Issues

Wishdoit insures each order throughout the shipping process until it is successfully delivered. We also monitor shipment tracking and work with the carrier to help resolve delivery issues.

If any issues arise with the shipment of your order, please email us at support@wishdoitwatches.com. Our customer support team will work with you and the carrier to resolve the issue as quickly as possible.

Once your order has been dispatched, Wishdoit continues to monitor the shipment and provide support throughout the delivery process. If a package is lost, damaged in transit, or encounters a delivery issue, please contact us and we will work with the carrier to investigate and resolve the matter.

Please keep the tracking information provided with your order and follow any delivery updates from the carrier. If an item is confirmed as lost or damaged during transit, Wishdoit will assist with the appropriate resolution, which may include a replacement or refund depending on the circumstances.

For packages that are delayed, held by customs, or require additional information from the recipient, we may need your cooperation to provide the necessary information or contact the carrier so that the shipment can be successfully delivered.

Signature Upon Delivery

For courier services that require a signature upon delivery, the signature serves as confirmation that the shipment has been delivered. If you have designated someone else to receive your order, their signature will also be accepted as proof of delivery.

Damage in Transit

If your product arrives damaged, please contact us as soon as possible and no later than 3 days after delivery at support@wishdoitwatches.com. Please provide a written description of the damage along with clear photos of the damaged product and packaging.

After reviewing the information, we will work with you to provide an appropriate resolution, which may include a replacement or repair, depending on the circumstances.

Lost in Transit

If your shipment is delayed or appears to be lost, please contact us at support@wishdoitwatches.com. Wishdoit will work with the carrier to investigate the shipment and track its status.

For shipments containing watches, if the carrier completes its investigation and officially confirms the shipment as lost, Wishdoit will arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances.