Frequently Asked Questions
Answers to common questions about WISHDOIT shipping, returns, our 2-Year Warranty, sizing, and water resistance. For full policy detail see Warranty, Returns, and Shipping.
Support: support@wishdoitwatches.com · support@wishdoitwatch.com
Is there a warranty on WISHDOIT watches?
Yes. WISHDOIT watches include a 2-Year Warranty covering manufacturing defects in materials, workmanship, and the watch movement under normal use. Keep your order confirmation as proof of purchase. Full details are on our warranty policy page: https://wishdoitwatches.com/pages/warranty-policy. Contact support@wishdoitwatches.com to request warranty service.
What is your return or exchange policy?
If you are not 100% satisfied with your purchase, you can return it within 180 days of delivery when the timepiece is new, unused, and re-sellable, with original packaging and labels. See the full policy at https://wishdoitwatches.com/pages/returns.
Do you offer free worldwide shipping?
Yes. WISHDOIT offers free shipping worldwide. We are based in Hong Kong and do not operate permanent physical stores. Delivery times vary by destination; see https://wishdoitwatches.com/pages/shipping.
When will my order ship?
Orders placed Monday–Friday before 9am PST generally ship the same day. Orders after 9am PST may not ship same day. Weekend or holiday orders ship the next business day. Once shipped, you receive a shipping confirmation email with tracking.
What are your average delivery times?
Typical standard delivery windows published on our shipping page include about 5–8 days for the United States, United Kingdom, European Union, Canada, and Australia, and about 6–18 days for the rest of the world. Express options are also listed on https://wishdoitwatches.com/pages/shipping.
How can I track my order?
After your order ships you will receive a shipping confirmation email and tracking number. If it has been more than two business days since you ordered and you still do not have tracking, email support@wishdoitwatches.com.
Are WISHDOIT watches water resistant?
Every watch we sell features at least a 5ATM level of water resistance (splash proof for hand washing and light water contact). Some higher models feature 10ATM, where swimming is encouraged. They are not intended for diving unless the product page states otherwise.
How do I re-size my watch?
We strongly recommend taking the watch to a watch repair shop or jewelry store to adjust the bracelet or strap with the correct tools. Note the arrows on the inside of metal bands that show which way to drive the pins out.
How do I contact customer support?
Email support@wishdoitwatches.com or support@wishdoitwatch.com. Our warranty team typically replies within 1–2 business days. You can also use the contact form on this page or DM @wishdoitwatches.
Who covers the cost of a return?
Customers are responsible for return shipping unless WISHDOIT sent an incorrect or defective product. Shipping costs of returned items are otherwise non-refundable. Start a return by emailing support@wishdoitwatch.com as described on https://wishdoitwatches.com/pages/returns.
Can I return a product purchased on sale?
Sale items on the last-call / final-sale page are final sale and cannot be returned or exchanged. Surplus products still come with our 2-Year Warranty. Questions: support@wishdoitwatches.com.
Where are you located? Do you have any stores?
WISHDOIT is based in Hong Kong. We do not have permanent physical stores. Company correspondence address listed on site: 1309 Coffeen Avenue STE 120, Sheridan, WY 82801.