HOW TO MAKE A RETURN/EXCHANGE

Please contact our email for return/exchange.

Once we receive your returned item we aim to process it straight away although this may take up to seven days. Refunds will take up to 10 business days to clear, but may take longer to appear on bank or credit card statements.

WRONG, DAMAGED OR DEFECTIVE

If there is an issue with the product itself due to defects in materials or craftsmanship please contact support@wishdoitwatches.com right away so we may replace it for you. 

Items that require repair may take up to four weeks to process, but are usually much quicker.

SALES ITEMS

All sale items on the surplus page are final sale. We will not be accepting returns or exchanges for these items. Surplus products still come with our 5-year manufacturer’s warranty. If you have any questions please reach out to support@wishdoitwatches.com. 

GIFT CARDS

Because gift cards are stored-value products, we do not accept refunds.

If a refund is required for goods purchased with a gift card, the part of the money paid by the gift card will be returned to the gift card balance. Other payments made by non-gift cards will be returned to the original payment card.